Customer Service Representative
JOB PURPOSE AND IMPACT
The Customer Service Representative will execute a limited scale of customer service activities for our single-site team. In this role you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.
Customer Service Representative将为我们的单站点团队执行有限规模的客户服务活动。在此角色中，您将提供文书或管理任务，以帮助优化处理来自客户的复杂订单并解决订单或交货问题。
• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basicunderstanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned
• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience
• Other minimum qualifications may apply
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