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Customer Service Representative

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Job ID 153491 Date posted 10/05/2021 Location : Chillicothe, Ohio | Bloomingburg, Ohio | Cincinnati, Ohio

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.


Job Purpose and Impact

The  Customer Service Representative will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

Key Accountabilities

  • Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
  • Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
  • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
  • Support the generation of order related documents as outlined in established processes.
  • Assist in updating internal stakeholders on order status and any issues.
  • Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
  • Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Position Information

This position does not offer relocation 

Qualifications

MINIMUM QUALIFICATIONS 

  • High school diploma, secondary education level or equivalent
  • Minimum of two years of related work experience

Equal Opportunity Employer, including Disability/Vet.

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