Customer Service Rep at Cargill
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Customer Service Rep

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Job ID 258072 Date posted 01/24/2023 Location : Chillicothe, Ohio

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.


Job Purpose and Impact

The Customer Service Rep will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Participate in executing customer service strategies.
  • Inform customers about order status, invoices and other standard information needed to complete the sale.
  • Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
  • Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Other duties as assigned.

Qualifications

Minimum Qualifications

  • High school diploma, secondary education level or equivalent.
  • Minimum of four years of related work experience.

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Position Information

  • Relocation assistance will not be provided for this position.
  • This is an onsite job in Chillicothe, OH.
  • The work schedule is: 8am to 4:30pm Monday to Friday.
  • You will be eligible for an extensive benefit package including: Paid time off; paid holidays; medical, vision and dental coverage; flexible spending accounts; life insurance; disability insurance; retirement savings; employee and family assistance program (EAP). Learn more at: www.cargill.com/myhealth 

Equal Opportunity Employer, including Disability/Vet.

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