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SalesForce Business Analyst

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Job ID REG02229 Date posted 08/12/2020 Location : Region - Latin America | Brazil | Costa Rica
Principal Responsabilities 

Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.

Principal Accountabilities 


75% Salesforce Configuration and Support  

  • Be creative, be collaborative, be interested, be driven 
  • Work with business stakeholders/regional BA’s and end users to gather, understand, and define business requirements
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
  • Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
  • Complete the configuration for user stories within Salesforce using native features and/or customization
  • Collaborate with developers to test and verify that solutions will meet the business requirements
  • Participate in key meetings with stakeholders including requirement sessions, system demos, user acceptance testing, and end user training 
15% Business Analysis and Partnering  
  • Regularly interface with architects, analysts, process designers, business SMEs, and users to understand and evaluate business requirements. 

10% Community/Team Leadership   

  • Be an advocate for sound decision making, in the spirit of empowering your colleagues and team to pursue the best technology choices possible given the constraints we ask you to operate in. 

  • Act as an advocate and as a reference point for other members on the team by championing best engineering practices.


Required Qualifications
  • BA/BS in Business, IT, or Computer Science or equivalent
  • 5+ years of IT and business / industry work experience
  • 2+ years’ experience using Salesforce or similar CRM Products to develop client or business solutions
  • Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
  • Must have a bachelor’s degree completed

Preferred requirements
  • Experience leveraging and configuring AppExchange products to develop a solution
  • Experience soliciting, gathering, and analyzing user input and requirements
  • Experience documenting user stories and creating to-be process flow diagrams
  • Experience collaborating with business stakeholders
  • Experience on a Salesforce implementation through full Software Development Lifecycle (SDLC)
  • Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)
  • Knowledge in Agile Methodology

Visit to learn more about Global IT: https://www.cargill.com/careers/it-careers
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