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Process Specialist

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Job ID BAN05417 Date posted 11/11/2020 Location : Bengaluru, India

Position Purpose and Summary –

This position is a key member of the Finance Shared Services Procure to Pay Thailand team.  This position requires excellent command over I2P process and would be responsible for the end to end process of paying supplier invoices and supporting the business units, functions and suppliers with invoice questions.  Duties include working closely with business unit and function AP contacts to resolve invoice discrepancies to ensure timely payment of invoices, resolving supplier invoice inquiries and manage relationship with outsourcing partners.

 

Considered an experienced professional in the financial services operations space. Uses comprehensive and thorough knowledge, under some oversight, to conduct moderately complex operations activities across a subset of complex processes. Responsible for executing operational activities for several businesses or functions in the region. This includes: operational processes & procedures / compliance, customer / client interaction & business partnership, financial products and services and systems & data management   

 Complexity Differentiators:

  • Complexity Differentiators:
  • Individual Contributor
  • Moderately Complex Activities
  • Multiple BUs/Functions

 

Principal Accountabilities –

Operational Performance

  • Under limited supervision reviews, prepares, negotiates and executes moderately complex documentation for financial transactions.
  • Administer, reviews, and authorizes standards to moderately complex trade and cash settlement processes.
  • Utilizes a comprehensive knowledge of operational processes, procedures, and internal controls to ensure execution of process in compliant.
  • Develops and maintains established relationship with customers, clients and other business partners which include but are not limited to bank, corporate insurance companies regulatory bodies, clearing agent, brokers Bus, tax, legal, trading and accounting
  • With some oversight collaborates with operations staffs to maintain an effective control environment and to provide accurate and actionable data.
  • Responsible for understanding and navigating though moderately complex information associated with financial products or services which includes but is not limited to transaction specifics data integrity documentation, settlement processes as well as the attributes of relevant market and geography.
  • Support decision made by supervisors and organization to the team. 
  • Provide any feedback from the team perspective to Supervisor, serve as a advisor of the issues and provide alternative soluction ideas.
  • Serve as a mid-point of escalation to ensure process quality and execution.
  • Responsible for inputting, processing, and maintaining a moderately complex subset of data which feeds accounting

 

Continuous Improvement

  • May lead process improvements efforts in  I2P processes
  • Applies a comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement across a BU or function.
  • Stays abreast of standard industry best practices related to operational capabilities, and provides suggestions to more senior team members and mangers to ensure they are appropriately assimilated into improvement initiatives
  • Provides comprehensive insight to supervisors and individuals regarding the interpretation and delivery of processes
  • Measure and tracks compliance to internal and external operational standards and regulations related to a BU or function.
  • May train new hires on the process
  • May train teams on process changes and communicating the continuous improvement process to the team.
  • Implements and provides input to the development of operations policies, procedures and internal controls
  • Ensure documentation is accurate based on each process.  Ensure process continuity.
  • Creates, endorses and delivers assets and monitors positions with moderate risk.

 Stakeholder management:

  • Develops and maintains established relationship with customers, clients and other business partners which include but are not limited to bank, corporate insurance companies’ regulatory bodies, clearing agent, brokers Bus, tax, legal, trading and accounting
  • Performs customer service duties to support the administration of the process. This may include sending and receiving instructions, answering questions, working with assigned process teams, providing paperwork to stakeholders, and acting as a liaison between stakeholders.
  • Competent in Handling Escalations and ad-hoc requests on a timely manner

Projects: 

  • May provide guidance to a group or team with the purpose of achieving goals and metrics.
  • Responsible for understanding and navigating though moderately complex information associated with financial products or services which includes but is not limited to transaction specifics data integrity documentation, settlement processes as well as the attributes of relevant market and geography.
  • Participate in Special projects to drive efficiency
  • Active participation in GPO Initiatives and Global Projects as an SME(Subject Matter Expert)



Required Qualifications

  • Bachelor’s degree in Accounting, Finance
  • Minimum 7 years of experience in accounting/finance operation with good expertise in ITP group and related processes
  • SAP Experience is mandatory
  • Capable of working independently with multiple projects and groups at the same time with minimum supervision
  • General knowledge of the accounting cycle and deep understanding of the financial functions.
  • Proficiency in Microsoft Office applications (advanced knowledge of excel preferred)
  • Excellent verbal and written communication skills
  • Attention to detail
  • Experience working across countries and cultures
  • Proficiency in English
  • Project management experience
  • Demonstrated strong analytical, problem solving skills, and decision-making skills
  • Strong team player and ability to hand

Preferred Qualifications

  • Knowledge of JD Edwards General Ledger / SAP
  • Experience working in a Shared Service Center
  • Lean Six Sigma background
  • Knowledge of SAP
  • Demonstrated understanding and commitment to internal controls
  • Motivated by continuous improvement


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