Customer Service Representative - Supply Chain
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.
Job Purpose and Impact
The Customer Service Representative will administer complex customer facing order management, contract book planning and logistics/scheduling activities. In this role, you will be responsible for the daily and monthly load-out plan of a production facility, the optimization of customer contract books and deliveries, tackling any logistics challenges, complaints, invoicing issues, as well as supporting our commercial team in delivering key customer service strategies.
* This position offers temporary contract for 1 year.
Key Accountabilities
- Receive and process complex customer orders and change requests across multiple platforms following standard procedures.
- Coordinate logistics/scheduling activities with all relevant stakeholders such as planners, production facilities, third party storage locations, trucking or barging companies, surveyors, etc…
- Preparation activities for product/switches in accordance with contract book and commercial team.
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about their order status, invoices, contract balances and other information needed to complete an order.
- Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
- Active role and ownership in cost management and stock reconciliation processes
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities to improve the order management processes to improve internal KPIs.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Fluent English
- Advanced Excel Skills
- Relevant work experience in Supply Chain and/or Logistics
Preferred Qualifications
- Data analysis, CI mindset
- Experience in the agricultural commodity production and international trading sector
- International shipping experience (vessels, coasters, etc..)
- Power Automate, PowerBi, Pyton knowledge a plus
- Fluent Dutch a plus
- SAP (ACM), Savigent, ServiceCloud (Salesforce), Esker or other CRM tool knowledge a plus
- Excellent problem-solving skills to make good and timely decisions in a fast-changing environment
- Excellent communication skills
- Strong stakeholder management abilities
- High agility and accountability
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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