Customer Experience Specialist
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
Job Purpose and Impact
The Customer Experience Specialist will support Supply Chain and Sales operations. Your role is key in strengthening customer relationships, using data to improve service quality and ensuring that customer expectations and experience are consistently met through timely and effective support.
This position is part of the Customer Excellence Team.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management
- Follow up on contract execution topics
- Inform customers about order status, invoices and other information needed to complete the sale
- Execute customer service strategies (reach KPIs and goals)
- Provide support or lead improvement projects and commitments requiring a high understanding of customer service practices and procedures
- Data Analysis - by using information and insights to guide decisions and enhance the customer experience
- Close collaboration with internal Supply chain stakeholder to ensure and meet the customer expectation
- Handle complex issues and problems under direct supervision, while escalating more complex issues to appropriate staff
Qualifications
Minimum Qualifications
- Demonstrated work experience in a customer facing role
- Ability to deeply understand and solve customers’ requests
- Strong communication skills (both verbal and written communication across channels from face-to-face meetings, phone / Teams calls, live chat and email)
- Fluency in French, English and Spanish
- Good interpersonal skills, strong team player and collaboration skills
- Problem-solving mindset and strong time-management skills
Preferred Qualifications
- Experience in a logistic or supply chain domain
- Knowledge of SAP, Salesforce or similar
- Power BI knowledge
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Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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