Customer Service Representative
About Us
At Cargill, we’re challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a ‘zero harm’ safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It is an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com
Job Purpose and Impact
The Customer Service Representative will perform tasks to assist in the processing of Grower Payments for the Cash book as per scheduled timetable. They will also be responsible for responding to and resolve payment queries & general grower queries in addition to reporting on the agreed performance measures for the Customer Services Administration area.
Key Accountabilities
- Process Cleargrain transactions & Cleargrain Grower creations
- Investigate and action any issues with payments
- Liason & monitoring of CDS to ensure payment paperwork is processed as per agreed timeline
- Support the Harvest Reporting process, incl monitoring / tracking late payments
- Monitor Grower Creation (and on-hold) in the Cargill Finance system and resolve / escalate potential issues
- Continual questioning of current processes and system performance
- Support and respond to any queries from the Farm Marketers, Grain Origination Specialists and any other internal customer in relation to grower transactions
- Respond to resolve any grower queries as requested in the Grower Services Centre email.
Qualifications
- 3 – 5 experience in an administration / office based role (preferred but not essential)
- Understanding of business practice and general administrative duties.
- Reconciliation & High Volume processing experience would be beneficial.
- Relationship management and conflict resolution skills.
- Self motivated and with a continous improvement focus
- Strong customer focus and communication skils (both internal & external)
- Attention to detail with problem solving skills
- Computer skills in Microsoft Office Products, particularly excel
We Offer
In return to your experience, we offer:
- A competitive remuneration package including performance incentive plan.
- Autonomy and scope for career development.
- Flexibility working arrangements.
- The opportunity to work with some of the most talented people in the industry and inspiring leaders.
- The job stability that comes with a global employer who puts people first.
- A supportive working culture and an inclusive team environment.
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.
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