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Job Purpose and Impact

The Mail Services Representative will ensure that inbound and outbound packages and envelopes are handled properly and efficiently. In this role, you will ensure shipments meet local government and international regulatory requirements.

Key Accountabilities

• Provide mail and shipping desk services for a single location or multiple locations.
• Receive, sort and deliver inbound mail parcels and packages.
• Maintain detailed records of all incoming packages including weight and dimensions using an inbound package tracking application.
• Support internal customers for the shipment of outgoing mail and packages and ensure proper packaging and labeling requirements for chemical and hazardous materials shipments, international shipments, partial truck shipments and priority packages.
• Prepare carrier labels and provide support for other company locations.
• Identify and resolve routine problems following established guidelines.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned.

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Position Information

Relocation assistance will not be provided for this position.

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent.
• Minimum of two years of related work experience.
• Previous experience with Microsoft Office.
• Ability to lift weight up to 30 pounds.

Preferred Qualifications

• Air or ground hazardous material shipping certification.
• Team lead or supervisory experience.