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Customer Service - Plant Facing

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Job ID 262886 Date posted 05/28/2023 Location : Tokyo, Japan

Job Purpose and Impact

Business: Cargill Texturizing Solutions 

The Logistics Coordinator, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.                                  
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Minimum 3 years of working experience in supply chain
  • English communication skill (verbal/written) at business level (TOEIC 800 and above)
  • Japanese communication skill (verbal/written) at native level
  • Other minimum qualifications may apply


Preferred Qualifications

  • Knowledge and experience of importing
  • Experience in supply chain with SAP
  • Experience in customer service
  • Negotiation skills
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