Skip to main content

Customer Service - Plant Facing

Apply Now
Job ID 262886 Date posted 05/28/2023 Location : Tokyo, Japan

Job Purpose and Impact

Business: Cargill Texturizing Solutions 

The Logistics Coordinator, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.                                  
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned


Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Minimum 3 years of working experience in supply chain
  • English communication skill (verbal/written) at business level (TOEIC 800 and above)
  • Japanese communication skill (verbal/written) at native level
  • Other minimum qualifications may apply

Preferred Qualifications

  • Knowledge and experience of importing
  • Experience in supply chain with SAP
  • Experience in customer service
  • Negotiation skills
Apply Now

Linkedin Job Matcher

Find where you fit in at Cargill. Log in to connect your LinkedIn profile and we’ll use your skills and experience to search the jobs that might be right for you.

Find Your Match

Life at

Discover how you can achieve your higher purpose with a career at Cargill.

Learn More (Life at Cargill)

View All of Our Available Opportunities