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CTC Dispute Team Manager Latam

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Job ID 281041 Date posted 11/20/2023 Location : Costa Rica

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 157 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose and Impact

The Dispute Team Manager will manage disputes cases by engaging related areas / teams on disputes resolution, supporting process e2e reviews and improvements, facilitating and acting as promoter of system adoption, managing disputes / credits aging, ensuring SLA and targets. The Dispute Team Manager will also interact with key relevant stakeholders and customers from Latam region and will lead the dispute team.

Key Accountabilities

  • Directly lead disputes team for all Latam region.
  • Map, supervise, monitor and control root causes that are generating disputes cases.
  • Assign dispute coordinator in system for new accounts.
  • Provide authorizations for debit or credit notes or any rebilled document required.
  • Responsible for compliance with team KPIs and the annual established objectives.
  • Support career development of team members and provide required resources to the team perform their job.
  • Built strong relationship with stakeholders and provide timely and effective support.
  • Create an environment of continuous improvement engaging the team to challenge status quos and propose improvements.
  • Oversee new business migration activities and processes to ensure they are handled efficiently and effectively.
  • Develop and cultivate robust business relationships with partners, focusing on process maturity.
  • Responsible for personnel decisions related to hiring, performance and disciplinary actions for direct reports.
  • Promote a diverse, inclusive and safe environment, where people feel welcome and free to share their concerns.
  • Other duties as assigned



  • Bachelor’s degree in administration, Accounting, Engineer or equivalent.
  • Previous experience on leading people and process.
  • Experience on Operations.
  • Working knowledge of enterprise resource planning applications (SAP – JDE).
  • Minimum one year of directly related work experience.
  • English – advanced level.


  • Experience in finance operations with expertise in credit-to-cash processes
  • Experience leading a large team of people across finance and accounting
  • Lean Six Sigma certified. (Yellow or green Belt).
  • Knowledge in Bizagi or Vizio. 
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