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Job Purpose and Impact

The Dispute Team Manager will manage disputes cases by engaging related areas / teams on disputes resolution, supporting process e2e reviews and improvements, facilitating and acting as promoter of system adoption, managing disputes / credits aging, ensuring SLA and targets. The Dispute Team Manager will also interact with key relevant stakeholders and customers from Latam region and will lead the dispute team.

Key Accountabilities

• Directly lead disputes team for all Latam region.
• Map, supervise, monitor and control root causes that are generating disputes cases.
• Assign dispute coordinator in system for new accounts.
• Provide authorizations for debit or credit notes or any rebilled document required.
• Responsible for compliance with team KPIs and the annual established objectives.
• Support career development of team members and provide required resources to the team perform their job.
• Built strong relationship with stakeholders and provide timely and effective support.
• Create an environment of continuous improvement engaging the team to challenge status quos and propose improvements.
• Oversee new business migration activities and processes to ensure they are handled efficiently and effectively.
• Develop and cultivate robust business relationships with partners, focusing on process maturity.
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for direct reports.
• Promote a diverse, inclusive and safe environment, where people feel welcome and free to share their concerns.
• Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in administration, Accounting, Engineer or equivalent.
• Previous experience on leading people and process.
• Experience on Operations.
• Working knowledge of enterprise resource planning applications (SAP – JDE).
• Minimum one year of directly related work experience.
• English – advanced level.

PREFERRED QUALIFICATIONS

• Experience in finance operations with expertise in credit-to-cash processes
• Experience leading a large team of people across finance and accounting
• Lean Six Sigma certified. (Yellow or green Belt).
• Knowledge in Bizagi or Vizio.