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Customer Service Representative

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Job ID 292239 Date posted 05/14/2024 Location : Mechelen, Belgium Category  SUPPLY CHAIN MANAGEMENT Job Status  Salaried Full Time

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. 
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products. 


Job Purpose and Impact

The Customer Service Representative will support a moderate scale of customer service activities for our West Hub based in Mechelen. We seek a professional to contribute to optimizing relationships with our customers and monitoring shipping and returns including processing complex orders from customers and resolving pre and post-delivery issues.

* This position offers a temporary contract for 6 months.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. 

  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale. 

  • Develop customer relationships and build trust 

  • Coordinate communication with other internal stakeholders such as sales, finance, supply and transport 

  • Execute customer service strategies. 

  • Provide support to improvement projects and commitments requiring an understanding of customer service practices and procedures. 

  • Show proactiveness and initiative for handling issues and problems, and escalate more complex issues to appropriate staff. 

  • Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.

  • Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

  • Other duties as assigned 

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience 

  • Previous customer service experience 

  • Excellent English language 

Preferred Qualifications 

  • French and/or Dutch language is an advantage 

  • Previous SAP experience is an advantage 

  • Excellent MS office 

  • Great communication skills 

  • Problem solving mindset, detail oriented and stress resistant person


Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/

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