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Job Purpose and Impact

The Business Support Associate will oversee the reception of materials and products from multiple vendors and parties, store items in the appropriate areas, log inventory levels and retrieve orders for shipping as part of the company's production and warehouse team. In this role, you will coordinate all aspects of the business for the local operation to ensure efficient operations.

Key Accountabilities

• Work closely with transportation, corporate support functions, operations and warehouse teams to follow up on receiving goods, shipments and tracking orders while identifying issues or concerns.
• Provide assistance to staff in resolution of problems, make recommendations on process improvements and handle customer service activities for internal and external customers.
• Use electronic tracking software to log all items.
• Coordinate with supply planning team to maintain appropriate stocking levels at the plant.
• Develop and maintain reports, spreadsheets and inventory control programs, interpreting data and communicating results in an easy to understand way.
• Verify and reconcile inbound products are accurate and within company guidelines.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

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Job Information

This position does not offer relocation.

Qualifications

MINIMUM QUALIFICATIONS 

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience
• Confirmed experience with spreadsheet and word processing applications

PREFERRED QUALIFICATIONS 

• MS office proficiency 
• Willingness and ability to become Forklift certified
• Warehouse management experience