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Job Purpose and Impact

The Logistic Coordinator will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.

Key Accountabilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.

• Receive and process clerical and administrative change requests following defined policies and procedures.

• Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.

• Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.

• Escalate undocumented issues that are not commonly defined or known to higher level staff.

• Proactively identify risks and opportunities, within area of scope, to improve the order management processes.

• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

• Other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Minimum of two years of related work experience: logistics / supply chain
• German language knowledge – intermediate level (B2 minimum)
• English language - Advanced level

Preferred Qualifications

• Customer service or order management experience
• ERP experience (Navision)

#LI-CH1

Additionally, you can expect:

• Modern office and meeting rooms, co-working spaces and a newly built company building just 15 minutes by car from Linz

• Generous flextime and home office options

• Social events where fun is guaranteed (barbecue, company outing, Christmas party)

• A complimentary organic fruit basket, hot drinks and a meal allowance for our healthy freshly cooked lunch

• Life and AD&D insurance, paid by the employer

• Company doctor including health-related packages

• Shower facilities in the company (for all sports enthusiasts)

For legal reasons, we would like to point out that a basic salary of €2530 gross per month (based on a 38-hour week) is provided for this position. The actual remuneration depends on training, experience and individual skills and can therefore be higher.