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Job Purpose and Impact

The Customer Service Specialist will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent experience
• Other minimum qualifications may apply
• Can read and write English

KEY BEHAVIORS

• Make good and timely decisions that keep the organization moving forward.
• Relate openly and comfortably with diverse groups of people.
• Handle conflict effectively, with a minimum of noise.

SKILLS AND EXPERIENCES TO BE GAINED

• Experience executing a full scale of customer service activities for a country or single-site team.