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Customer Service Specialist

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Job ID 276960 Date posted 09/19/2023 Location : Beijing, China

Job Purpose and Impact

The Customer Service Specialist will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned



  • Bachelor’s degree in a related field or equivalent experience
  • Other minimum qualifications may apply
  • Can read and write English


  • Make good and timely decisions that keep the organization moving forward.
  • Relate openly and comfortably with diverse groups of people.
  • Handle conflict effectively, with a minimum of noise.


  • Experience executing a full scale of customer service activities for a country or single-site team.
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